Shri Krishnakumar Gopalan is an alumnus of the NIT, Tiruchirappalli with a degree in Electrical Engineering. He also holds a Master’s degree in Financial management from the Jamnalal Bajaj Institute of Management. During the 36 years of his professional career in BPCL, he has held key positions across the Marketing and Human Resources functions with diverse leadership experience across business and functional domains.
He was at the core of BPCL’s pioneering work in revolutionising the downstream fuel retailing industry in the country, leading the organisation’s customer-centric forays in convenience retailing, premium fuels, in a way heralding the digital age of BPCL at the turn of the century using CRM and Loyalty, a first in the Indian oil Industry.
He has developed and nurtured winning brands like Petro Card, SmartFleet Speed, In & Out, which have been significant contributors to BPCL’s differentiated customer value proposition in the marketplace.
While leading BPCL’s Lubricants business, he drove the robust expansion of the MAK brand, in an oligopolistic environment in a market teeming with best-in-breed global brands and local players in a fiercely competitive market. As Head of HR, he championed the cause by creating the robust leadership pipeline and developing talent management framework, involving succession planning, career path evolution and building an environment for people growth and excellence.
He is also a Director on the Boards of Bharat PetroResources Limited and Petronet LNG Ltd (PLL). He is also serving as member in Governing Council of FIPI, PPAC etc. As the Chairman and Managing Director he has been pivotal in driving the Company’s strategic growth and direction.